Global Reservation Centres Limited Web Site - Terms, Conditions, And Notices

Agreement between customer and Global Reservation Centres Ltd, trading as gostarmedia.com

This Web site is offered to you, the customer, by Global Reservation Centre Limited, 311 Shoreham Street, Sheffield, S2 4FA, conditioned on your acceptance without modification of the terms, conditions and notices contained herein. Your use of this Web site constitutes your agreement to all such terms, conditions, and notices. If you do not agree with these terms and conditions then you are not authorised to use this Web site

Personal and non-commercial use limitation
This Web site is for your personal and non-commercial use. The content and information on this Web site (including, without limitation, price and availability of travel services), as well as the infrastructure used to provide such content and information, is proprietary to gostarmedia.com or its suppliers and providers. Accordingly, as a condition of using this Web site, you agree not to use this Web site or its contents or information for any commercial or non-personal purpose (direct or indirect). While you may make limited copies of any travel itinerary (and related documents) for travel or services purchased through this Web site, you agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from this Web site. In addition, whether or not you have a commercial purpose, you agree not to:

(i) access, monitor or copy any content or information of this Web site using any robot, spider, scraper or other automated means or any manual process for any purpose without express written permission of gostarmedia.com;
(ii) violate the restrictions in any robot exclusion headers on this Web site or bypass or circumvent other measures employed to prevent or limit access to this Web site;
(iii) take any action that imposes, or may impose, in the discretion of gostarmedia.com, an unreasonable or disproportionately large load on the gostarmedia infrastructure; or
(iv) deep-link to any portion of this Web site (including, without limitation, the purchase path for any travel services) for any purpose without express written permission of Gostarmedia.com, Inc.

Copyright and trademark notices
All contents of this Web site are: Copyright © 2008 gostarmedia.com All rights reserved. Gostarmedia, Gostar, gostarmedia.com, www.gostarmedia.com, and the gostarmedia.com logo are all trademarks or registered trademarks of gostarmedia.com. Other product and company names mentioned herein may be the trademarks of their respective owners. Images on this site are incorporated for viewing purposes only and may not be saved or downloaded in any format. Some content including but not limited to images and copy have been provided with kind permission of the respective car rental companies.

Liability disclaimer

THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES PUBLISHED ON THIS WEB SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. IN PARTICULAR, GOSTARMEDIA.COM. AND ITS AFFILIATES DO NOT GUARANTEE THE ACCURACY OF, AND DISCLAIM LIABILITY FOR INACCURACIES RELATING TO THE INFORMATION AND DESCRIPTION OF THE CARS, TRANSFERS AND OTHER PRODUCTS OR SERVICES DISPLAYED ON THIS WEBSITE (INCLUDING, WITHOUT LIMITATION, PHOTOGRAPHS, LIST OF CAR RENTAL LOCATIONS, GENERAL PRODUCT DESCRIPTIONS, ETC.), MUCH OF WHICH INFORMATION IS PROVIDED BY THE RESPECTIVE SUPPLIERS. ANY CAR RENTAL LOCATION ON THIS WEBSITE ARE INTENDED AS ONLY GENERAL GUIDELINES, AND GOSTARMEDIA.COM. AND ITS AFFILIATES DO NOT GUARANTEE THE ACCURACY OF THE RATINGS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. GOSTARMEDIA.COM ITS AFFILIATES AND/OR THEIR RESPECTIVE SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES ON THIS WEB SITE AT ANY TIME.

GOSTARMEDIA.COM AND/OR ITS RESPECTIVE SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES CONTAINED ON THIS WEB SITE FOR ANY PURPOSE AND THE INCLUSION OR OFFERING FOR SALE OF ANY PRODUCTS OR SERVICES ON THIS WEB SITE DOES NOT CONSTITUTE ANY ENDORSEMENT OR RECOMMENDATION OF SUCH PRODUCTS OR SERVICES BY GOSTARMEDIA.COM OR ITS AFFILIATES. GOSTARMEDIA.COM SHALL USE REASONABLE CARE AND SKILL IN CARRYING OUT THE SERVICES CONTAINED IN THIS WEB SITE.

GOSTARMEDIA.COM, ITS AFFILIATES, AND/OR ITS RESPECTIVE SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES, TERMS AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES, INCLUDING ALL IMPLIED WARRANTIES, AND CONDITIONS, OF SUITABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT.

THE CAR RENTAL COMPANIES AND OTHER SUPLIERS PROVIDING TRAVEL OR OTHER SERVICES FOR GOSTARMEDIA.COM ARE INDEPENDENT CONTRACTORS AND NOT AGENTS OR EMPLOYEES OF GOSTARMEDIA.COM OR ITS AFFILIATES. GOSTARMEDIA.COM AND ITS AFFILIATES ARE NOT LIABLE FOR THE ACTS, ERRORS, OMISSIONS, REPRESENTATIONS, WARRANTIES, BREACHES OR NEGLIGENCE OF ANY SUCH SUPPLIERS OR FOR ANY PERSONAL INJURIES, DEATH, PROPERTY DAMAGE, OR OTHER DAMAGES OR EXPENSES RESULTING THEREFROM. GOSTARMEDIA.COM AND ITS AFFILIATES HAVE NO LIABILITY AND WILL MAKE NO REFUND IN THE EVENT OF ANY DELAY, CANCELLATION, OVERBOOKING, STRIKE, FORCE MAJEURE OR OTHER CAUSES BEYOND THEIR DIRECT CONTROL, AND THEY HAVE NO RESPONSIBILITY FOR ANY ADDITIONAL EXPENSE, OMISSIONS, DELAYS, RE-ROUTING OR ACTS OF ANY GOVERNMENT OR AUTHORITY. IN NO EVENT SHALL GOSTARMEDIA.COM, ITS AFFILIATES AND/OR THEIR SUPPLIERS BE LIABLE FOR ANY, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF THIS WEB SITE OR WITH THE DELAY OR INABILITY TO USE THIS WEB SITE, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES OBTAINED THROUGH THIS WEB SITE, OR OTHERWISE ARISING OUT OF THE USE OF THIS WEB SITE, (INCLUDING, BUT NOT LIMITED TO LOSS OF USE, DATA, PROFITS, SAVINGS OR OPPORTUNITIES), WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EVEN IF GOSTARMEDIA.COM, ITS AFFILIATES, AND/OR ANY OF THEIR SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. EXCEPT IN RELATION TO LIABILITY FOR DEATH OR PERSONAL INJURY FOR WHICH NO LIMIT APPLIES. GOSTARMEDIA.COM, ITS AFFILIATES AND/OR ITS RESPECTIVE SUPPLIERS SHALL BE LIABLE FOR DIRECT LOSS ARISING OUT OF THE USE OF THIS WEB SITE, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, UP TO A MAXIMUM OF THE TOTAL VALUE OF THE TRANSACTION UNDER WHICH THE CLAIM ARISES FOR ANY ONE EVENT OR SERIES OF CONNECTED EVENTS. THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER.

IMPORTANT:THESE TERMS AND CONDITIONS AND FOREGOING LIABILITY DISCLAIMER, DO NOT AFFECT MANDATORY LEGAL RIGHTS THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW (INCLUDING YOUR STATUTORY RIGHTS UNDER ANY APPLICABLE NATIONAL OR LOCAL LEGISLATION IMPLEMENTING THE EC PACKAGE TRAVEL DIRECTIVE (90/314/EEC) AS AMENDED FROM TIME TO TIME). SHOULD YOU DECIDE TO PURCHASE ANY TRAVEL PACKAGES ON THIS WEB SITE, SEPARATE HOLIDAY TERMS AND CONDITIONS WILL ALSO APPLY.

Indemnification
You agree to defend and indemnify gostarmedia.com, its affiliates, and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:
(a) your breach of these Web Site Terms, Conditions and Notices or the documents referenced herein;
(b) your violation of any law or the rights of a third party; or
(c) your use of this Web site.

No unlawful or prohibited use
As a condition of your use of this Web site, you warrant to gostarmedia.com that you will not use this Web site for any purpose that is unlawful or prohibited by these terms, conditions, and notices.

Links to third-party sites
This Web site may contain hyperlinks to Web sites operated by parties other than gostarmedia.com Such hyperlinks are provided for your reference only. gostarmedia.com does not control such Web sites and is not responsible for their contents or your use of them. gostarmedia.com's inclusion of hyperlinks to such Web sites does not imply any endorsement of the material on such Web sites or any association with their operators.

Software available on this web site
Any software that is made available to download from this Web site ("Software") is the copyrighted work of gostarmedia.com, its affiliates and/or their suppliers. Your use of the Software is governed by the terms of the end user license agreement, if any, which accompanies or is included with the Software ("License Agreement"). You may not install, copy or use any Software that is accompanied by or includes a License Agreement unless you first agree to the License Agreement terms.

For any Software not accompanied by a License Agreement, gostarmedia.com hereby grants to you, the user, a personal, non-transferable license to use the Software for viewing and otherwise using this Web site in accordance with these terms and conditions and for no other purpose. By installing, copying or otherwise using the Software you agree to be bound by the terms and conditions of this licence.

Please note that all Software, including without limitation all HTML code, Active X controls and other script contained in this Web site, is owned by gostarmedia.com, its affiliates and/or their suppliers and is protected by copyright laws and international treaty provisions. You may only make copies of the Software for backup or archival purposes. Any other reproduction or any redistribution of the Software is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible. You may not reverse engineer, decompile or disassemble the Software except and only to the extent that such activity is expressly permitted by law notwithstanding this limitation.

WITHOUT LIMITING THE FOREGOING, COPYING OR REPRODUCTION OF THE SOFTWARE TO ANY OTHER SERVER OR LOCATION FOR FURTHER REPRODUCTION OR REDISTRIBUTION IS EXPRESSLY PROHIBITED. THE SOFTWARE IS WARRANTIED, IF AT ALL, ONLY ACCORDING TO THE TERMS OF THE LICENSE AGREEMENT.

You acknowledge that the Software and any accompanying documentation and/or technical information is subject to applicable export control laws and regulations of the U.K. You agree not to export or re-export the Software, directly or indirectly, t o any countries that are subject to U.K. export restrictions.

Tax Recovery Charge
The tax charge on gostarmedia.com carl transactions is a recovery of all applicable transaction taxes (e.g. sales and use, duration tax, excise tax, value added tax, etc) that gostarmedia.com pays to the vendors (e.g. car rental companies, etc.) in connection with your travel arrangements.

gostarmedia.com is not the vendor collecting and remitting said tax to the applicable tax authorities. The vendors bill all applicable taxes to gostarmedia.com and gostarmedia.com remits such tax directly to the vendor. gostarmedia.com is not a co-vendor associated with the vendor with whom we book or reserve our customer's travel arrangements.

Taxability and the appropriate tax rate vary greatly by location. gostarmedia.com's actual tax cost paid to the vendor may vary from the tax recovery charge, depending upon the rates, taxability, etc. in effect at the time of the actual use of the hotel, automobile, etc. by our customer.

Service / Reservation Fee's
The Deposit to be Paid includes fees to cover the costs incurred by gostarmedia.com in servicing your travel reservation. The Service Fee is not generally refundable - please refer in particular to 2. PAYMENT, 4. CONFIRMATION OF BOOKING, 5. CANCELLATIONS/AMENDMENTS BY YOU and 6. CANCELLATIONS/AMENDMENTS BY US.

Travel Destinations
Although most travel, including travel to international destinations, is completed without incident, travel to certain destinations may involve greater risk than others. gostarmedia.com urges passengers to review any travel prohibitions, warnings, announcements and advisories issued by The Foreign and Commonwealth Office Travel Advice Unit prior to booking travel to international destinations. Information on conditions in various countries and the level of risk associated with travel to particular international destinations can be found on the FCO's website currently located at http://www.fco.gov.uk/travel; or BBC Ceefax. Online medical advice for travellers can be found at the Department of Health's website currently located at http://www.doh.gov.uk. Otherwise, for medical advice regarding your journey, please contact your GP or the Department of Health

BY OFFERING FOR SALE TRAVEL TO PARTICULAR INTERNATIONAL DESTINATIONS, gostarmedia.com. DOES NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH POINTS IS ADVISABLE OR WITHOUT RISK, AND IS NOT LIABLE FOR DAMAGES OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS.

User Reviews, Comments and Content
gostarmedia.com may offer a facility allowing users of this website to post reviews, comments and other material in relation to car rental, hotels as well as other holiday and travel experiences (“User Materials”). You disclaim any proprietary rights you may have in such User Materials, and the same may be freely used, copied, distributed and made available in any medium and in any form by gostarmedia.com or its affiliates without your permission. Where this posting facility is offered, you expressly agree only to submit User Materials that are appropriate to that service, complying with these User Terms and Conditions and also any accompanying guidelines made available on this website. You agree to indemnify gostarmedia.com and its affiliates for all damages, losses, costs and expenses in relation to claims brought by any third party against gostarmedia.com or its affiliates arising out of or in connection with breach of these Terms of Use in relation to such a service.

Specifically, by using such a service, you represent and warrant that:

a) you own or otherwise control all of the rights to the User Materials that you post;
b) as at the date of posting, the User Materials submitted are accurate;
c) User Materials that you supply do not breach any gostarmedia.com Terms of Use, guidelines or policies (as applicable from time to time);
d) you will not intentionally or recklessly post information that could cause injury or offend any person or their business and in particular: you will not post any comments, information or material that is untrue; malicious; defamatory; abusive; obscene or could reasonably be taken as such;
e) you will not act in any way to deceive or mislead and will not engage in or encourage any fraudulent or illegal activity;
f) you will not to post or distribute any information or material that is owned by any third party without the express written consent of such party to do so;

gostarmedia.com does not edit the User Materials submitted and to the fullest extent permitted by law will not be in any way responsible or liable for such User Materials or their subsequent posting, use or distribution. In addition, gostarmedia.com does not verify, endorse or approve the views or comments expressed in any User Materials which are the personal views of the individuals submitting them. Any decisions made on the basis of reviews or comments appearing on the service are taken at your own risk.

gostarmedia.com reserves the right for any reason in its sole discretion to refuse to post or remove (without notice) any User Materials. Amongst other things, this includes situations where gostarmedia.com receives a third party complaint and/or has reason to believe that there has been a breach of these Terms of Use.

If you have a complaint about any reviews, comments or material posted on this website you should put such complaint in writing (giving as much information as possible about the circumstances) to:

admin@gostarmedia.com

Note that gostarmedia.com reserves the right to ask for further information in relation to nature of such complaint and, if necessary, may ask you to verify your identify.

Modification of these terms and conditions
gostarmedia.com reserves the right to change the terms, conditions, and notices under which this Web site is offered.

General
This agreement is governed by the laws of England and Wales. You hereby consent to the exclusive jurisdiction of the English courts in all disputes arising out of or relating to the use of this Web site. Use of this Web site is unauthorised in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph.

For customer service issues please call 01708 616243 or email admin@gostarmedia.com. For other issues, please address correspondence to: Global Reservation Centre Limited, 311 Shoreham Street, Sheffield, S2 4FA

gostarmedia.com may, and you may not, assign, convey, subcontract or delegate rights, duties or obligations hereunder.

You agree that no joint venture, partnership, employment, or agency relationship exists between you and gostarmedia.com as a result of this agreement or use of this Web site.

gostarmedia.com’s performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of gostarmedia.com's right to comply with law enforcement requests or requirements relating to your use of this Web site or information provided to or gathered by gostarmedia.com with respect to such use.

If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.

This agreement constitutes the entire agreement between, you, the customer and gostarmedia.com with respect to this Web site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the customer and gostarmedia.com with respect to this Web site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

Fictitious names of companies, products, people, characters, and/or data mentioned herein are not intended to represent any real individual, company, product, or event.

Any rights not expressly granted herein are reserved.

Use of gostarmedia.com
gostarmedia.com is provided solely to assist customers in determining the availability of travel-related goods and services and to make legitimate reservations or otherwise transact business with suppliers, and for no other purposes. You warrant that you are at least 18 years of age and possess the legal authority to enter into this agreement and to use this Web site in accordance with all terms and conditions herein. You agree to be financially responsible for all of your use of this Web site (as well as for use of your account by others, including without limitation minors (under 18 years old) living with you). You agree to supervise all usage by minors of this Web site under your name or account. You also warrant that all information supplied by you or members of your household in using this Web site is true and accurate. Without limitation, any speculative, false or fraudulent reservation or any reservation in anticipation of demand is prohibited. You agree that the travel services reservations facilities of this Web site shall be used only to make legitimate reservations or purchases for you or for another person for whom you are legally authorised to act. You understand that overuse or abuse of the travel services reservation facilities of the Web site may result in you being denied access to such facilities.

Separate terms and conditions (below) will apply to your reservation and purchase of travel-related goods and services that you select. You agree to abide by the terms or conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with all rules and restrictions regarding availability and use of fares, products, or services. Special rules and restrictions may apply to a fare, product or service selected by you. You understand that any violation of any such supplier's conditions of purchase may result in cancellation of your reservation(s) or purchase, in your being denied access to any car rental services, hotels, or automobiles, in your forfeiting any monies paid for such reservation(s) or purchase. Further, such a violation may result in gostarmedia.com debiting your account for any costs gostarmedia.com incurs as a result of the violation. You shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of this Web site.

Currency converter
Prices are quoted are converted for guidance into Pounds Sterling. Conversion rates are based on various publicly available sources and should be used as guidelines only. Rates are not verified as accurate, and actual rates may vary. Currency quotes are not updated every day. Check the date on the Currency Converter for the day that currency was last updated. The information supplied by this application is believed to be accurate, but gostarmedia.com and/or its suppliers do not warrant or guarantee such accuracy. When using this information for any financial purpose, gostarmedia.com advises the customer to consult a qualified professional to verify the accuracy of the currency rates. gostarmedia.com, its affiliates and/or their suppliers do not authorise the use of this information for any purpose other than personal use and prohibit to the maximum extent allowable the resale, redistribution, and use of this information for commercial purposes.

Content and advertisements
We reserve the right to alter, amend or delete any of the information, advertisements, offers or content that appear on www.gostarmedia.com at any time, and the users have no right to make any claim of any sort whatsoever to this respect.

1. ACCURACY
Although all reasonable efforts have been made to ensure the accuracy of the information (including prices) on our website (www.gostarmedia.com) in our email newsletters and quotes, in our promotional material and printed media, regrettably changes and errors occasionally occur. You must therefore check the details of your chosen car rental(s) (including the price) at the time of booking. We reserve the right to increase the price of any car rental advertised on our website or in our brochure at any time before you book. Any price changes will be clearly advised to you at the time of booking. Any subsequent reduction in prices due to special offers advertised will not apply to confirmed bookings.

2. PAYMENT
A minimum deposit of €20 , per booking must be paid at the time of booking. We reserve the right to ask for an additional deposit amount for certain bookings where we need to pre-pay an additional sum to secure your booking which may mean paying for the full cost of the car rental at the time of booking. The balance of your payment must be paid no later 6 weeks before the date of your first contracted car rental commences. In some cases bookings may require full payment more than six weeks in advance of your car rental however this will be clearly advised to you at the time of booking. Bookings made less than 6 weeks before this date must be paid in full at the time of booking. If the balance is not paid by the due date, we reserve the right to cancel your booking and retain your deposit.

3. METHODS OF PAYMENT
We accept the following credit/debit cards: Visa, Mastercard, American Express, Switch, Delta, Connect, JCB, Maestro. All payments made by credit card carry a 2% handling charge, however there is no handling charge for payments paid by debit card. We also accept payment by Bank Transfer/ Online Banking. Account details will be sent by e-mail on request but please remember to use your booking number as the payment reference when making the transfer. Cheques are also accepted made payable to gostarmedia.com. Please clearly write the booking number on the back of the cheque.

4. CONFIRMATION OF BOOKING
To confirm a booking, the lead name must be aged 18 years or over. Once you have confirmed your booking by telephone or email and paid the appropriate deposit per person, we will then email you (or post, if requested) your booking confirmation, which will show the balance to be paid, and the date by which it is due. At this point your binding contract will come into existence. Contact us immediately if any information, which appears on the confirmation, or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. We do not accept liability for errors notified to us after 72 hours of the date of booking the car rental.

Group Bookings
Where your booking is for more than one person, the named person responsible for booking your Car rental will be treated as the lead name for your booking. The lead name will be responsible for making all payments due to us in accordance with our contract. The lead name is also responsible for keeping all members of his/her party informed as to the booking details, and informing us, in writing, of any amendments to the booking.

5. CANCELLATIONS/AMENDMENTS BY YOU
You may change numbers or cancel your booking at any time provided that the person who originally booked the break gives notification to us in writing. All amendments are subject to availability and we may not always be able to fulfil your request. In the event of a reduction in numbers or cancellation, prior to the final balance being paid, we will retain the deposit paid by (or due from if still outstanding) each person cancelling as a cancellation fee. Cancellations made after final balances have been paid of the reservation fees will result in forfeiture by the person(s) cancelling of all monies paid or due at that time. In the event of any other amendments, you must pay in addition all costs incurred by us in making the amendment together with any costs or charges incurred or imposed by any of the hotel or suppliers concerned.

6. CANCELLATIONS/AMENDMENTS BY US
Occasionally, we have to make changes to and correct errors in our brochure and other details both before and after bookings have been confirmed and cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. Most changes are minor. Occasionally, we have to make a "significant change". If we have to make a significant change or cancel, we will tell you as soon as possible. If there is time to do so before departure, we will offer you the choice of the following options:-
(i) (for significant changes) accepting the changed arrangements or
(ii) purchasing an alternative car rental from us, of a similar standard to that originally booked if available. We will offer you at least one alternative car rental of equivalent or higher standard for which you will not be asked to pay any more than the price of the original break. If this car rental is in fact cheaper than the original one, we will refund the price difference.
(iii) cancelling or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us.

Please note, the above options are not available where any change made is a minor one. If we have to make a significant change or cancel we will pay you compensation limited to the value of your booking with us if appropriate subject to the following exceptions. Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care. No compensation will be payable and the above options will not be available if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time).

7. COMPLAINTS
If you have a complaint or experience any problems with the car rental you have booked with us please inform the car rental company concerned as soon as possible. All verbal complaints must be put in writing. If the matter cannot be rectified at the time, you must notify us in writing within two weeks of the booked car rental If you fail to follow this procedure, this may affect your entitlement to claim compensation where this would or may otherwise have been appropriate.

8. INSURANCE
We consider adequate travel insurance to be essential. You must ensure that any policy you purchase covers as a minimum the cost of cancellation by you, or, if you have booked non-UK car rentals the cost of assistance including repatriation, in the event of an accident or illness. It is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs. We do not check insurance policies. Please read your policy details carefully and take them with you on your break.

9. SPECIAL REQUESTS AND MEDICAL PROBLEMS
If you have any special requests, you must advise us at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability.
If you or any member of your party has any medical problem or disability that may affect your booking, please tell us before you confirm your booking. In any event, you must give us full details in writing at the time of booking. If the supplier in question reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline your reservation or, if full details are not given at the time of booking, cancel when we become aware of these details.

10. PASSPORTS VISAS AND HEALTH REQUIREMENTS
British Citizens must have a full British Passport in order to travel to France, Belgium, Italy, Spain and Portugal. For travel to the Republic of Ireland British Citizens will require some form of official ID. Most ferry companies and airlines flying from the UK to the Republic of Ireland will require you to have your passport and we strongly recommend that you take your passport with you. A full British passport presently takes approximately 6 weeks to obtain. If you or any member of your party is 16 or over and haven't yet got a passport, our recommendation is that you should apply for one at least 6 weeks before your holiday. The UK Passport Service has to confirm your identity before issuing your first passport and since October 2006 ask you to attend an interview in order to do this. Requirements may change and you must check the up to date position in good time before departure by visiting the travel advice section on the Department of Health's website. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation. If you or any member of your party is not a British citizen or holds a non British passport, you must check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel.

The Foreign and Commonwealth Office have a website packed with essential travel advice, tips and up to date country specific information to help you enjoy a safe trip overseas. Visit http://www.fco.gov.uk/travel

11. DELAYS
We regret we are not in a position to offer you any assistance in the event of travel delays at your outward or homeward point of departure for ferry, hovercraft or Eurotunnel bookings. In the event of delay, the provision of refreshments is dependent on the individual operator's policy. We do not book flights and cannot accept liability for any delay due to personal arrangements made for travel.

12. FORCE MAJEURE
Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss (as more fully described in clause 20(1) below) as a result of "force majeure". In these Booking Conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

13. GOVERNING LAW AND JURISDICTION
We both agree that English Law (and no other) will apply to your contract with us and to any dispute, claim or other matter of any description which arises between us (except as set out below). We both also agree that any dispute, claim or other matter of any description (and whether or not involving any personal injury) which arises between us must be dealt with under the ABTA Arbitration Scheme (if the Scheme is available for the claim in question - see clause 9) or by the Courts of England and Wales only unless, in the case of Court proceedings, you live in Scotland or Northern Ireland. In this case, proceedings must either be brought in the Courts of your home country or those of England and Wales. If proceedings are brought in Scotland or Northern Ireland, you may choose to have your contract and any dispute, claim or other matter of any description which arises between us governed by the law of Scotland/Northern Ireland as applicable (but if you do not so choose, English law will apply)

© 2008 gostarmedia.com - All rights reserved. gostarmedia.com, 311 Shoreham Street, Sheffield, S2 4FA United Kingdom.